Get signers verified before signing important documents
Verify your signer’s identity through e-KYC (Electronic Know Your Customer) procedures with the highest security. Ensure seamless verification for local and global users, with guaranteed zero risk of data leaks.
- Official e-KYC procedures according to the law
- Aplicable for local and global users
- Suitable for various industry’s onboarding
- Verify, then sign & stamp within one platform
35.000+ companies across the globe have trusted Mekari
eKYC benefits for your business
By completing the eKYC process, you can easily identify the signer's data for seamless onboarding. Here's why it's an important step:
Enhanced customer experience
Enhanced customer experience
Say goodbye to the hassle of manual KYC processes, as everything is done online. The process can also be completed by foreign nationals (WNA) using their identification documents and residence permits in Indonesia.
Reduce the risk of frauds
Reduce the risk of frauds
Manual KYC processes can be more vulnerable due to their lengthy procedures. Those risks can be minimized with eKYC, as verification is conducted in real time by matching your data with DUKCAPIL digitally.
Time-saving process
Time-saving process
All eKYC steps are conducted digitally, ensuring that all data you submit is transferred in real time without manual human intervention. This accelerates the verification process compared to traditional methods.
Cutting off expenses
Cutting off expenses
eKYC verification is entirely digital; eliminating the need for mobility, office space, and other physical resources. As a result, you save significant costs that can be reallocated to other business resources.
Eco-friendly alternative
Eco-friendly alternative
eKYC is an eco-friendly technology, no more printing hundreds or even thousands of sheets of paper for customer verification. This way, your business contributes to environmental preservations.
Enhanced customer experience
Say goodbye to the hassle of manual KYC processes, as everything is done online. The process can also be completed by foreign nationals (WNA) using their identification documents and residence permits in Indonesia.
Reduce the risk of frauds
Manual KYC processes can be more vulnerable due to their lengthy procedures. Those risks can be minimized with eKYC, as verification is conducted in real time by matching your data with DUKCAPIL digitally.
Time-saving process
All eKYC steps are conducted digitally, ensuring that all data you submit is transferred in real time without manual human intervention. This accelerates the verification process compared to traditional methods.
Cutting off expenses
eKYC verification is entirely digital; eliminating the need for mobility, office space, and other physical resources. As a result, you save significant costs that can be reallocated to other business resources.
Eco-friendly alternative
eKYC is an eco-friendly technology, no more printing hundreds or even thousands of sheets of paper for customer verification. This way, your business contributes to environmental preservations.
eID Verification 
Liveness Check 
OTP Verification 
Proof of Verification 
Know who your customers are
Safeguard your business with a verification flow that complies with applied regulations. Verify documents, get proof of address, and perform user screening to ensure full compliance.
Detect and prevent fraud earlier
Keep fraudulent actions out while maintaining seamless access for legitimate users. Validate IDs, conduct liveness checks, and detect potential scam activities with precision.
4 Simple steps to complete the eKYC process
Mekari Sign’s eKYC can be done within these steps:
- Upload your eID
Upload a picture of your eID and fill in the personal information fields. Make sure they match before proceeding.
- Submit the OTP
You will receive a one-time OTP code before proceeding with the verification. This helps reduce fraud & scams.
- Do the liveness check
Turn on your webcam and face the camera. The liveness check will recognize the signer’s authenticity.
- Wait for the verification
Once done, wait 1×24 hours for the system to verify your identity. If successful, you will receive the certificate; if not, you’ll be able to redo the eKYC.
What is eKYC?
eKYC or electronic know your customer is a series of procedures to identify and verify a user’s identity digitally, without any physical contact. This procedure contains a series of user inspections that are done in the first phase before users can continue to use our products. The goal is to ensure that the user is indeed in accordance with the identity provided.
Usually, an institution such as a bank or insurance company needs to verify their prospective customer or customer to ensure that the customer is really his real identity. The eKYC process will help agencies so that there is no need for a customer to come to a branch office to do KYC physically.
Is eKYC safe for the user's identity?
It’s safe because the verification process uses your data at Dukcapil, so the results are accurate. In addition, the electronic identification process follows high-security rules according to AML5 (Fifth Anti-Money Laundering Directive) and eIDAS (electronic Identification, Authentication, and Trust Services).
All products from Mekari Sign have guaranteed safe. You can get features such as electronic signature, eMeterai, online stamp (coming soon), electronic contract, and audit trail to help with business administration processes.
How long does the eKYC process take?
To complete the eKYC process, the verification process only takes a few minutes after you complete all the required data. This is because eKYC is completely digital and real-time, so it doesn’t take weeks like regular KYC.
Is KYC important?
Yes, because eKYC procedures are done to verify that the user matches the identity provided.
What causes eKYC to be rejected or fail?
There are several reasons your eKYC was rejected or failed:
- There is a problem with your identity card photo, such as unclear writing, damaged parts, or blurred signature.
- The quality of the photo when checking the liveness that you upload is not clear; too dark, too far away, or covered by light reflections.
- Problems with your internet connection, so the verification process is constrained. This could cause the photos you uploaded didn’t upload properly.
- Checking identity and photos when liveness is proven not to be the same. That means there is a possibility of identity falsification.
What are the benefits of eKYC?
Here are the benefits or functions of eKYC:
1. Fast and Practical Process
All eKYC processes run digitally or online, so all the data you enter will be transferred in real-time without any manual intervention. This can speed up the verification process compared to regular KYC which can take weeks.
2. Facilitate Customers
Your customers don’t have to leave their houses, through the heat or rain, or get stuck in traffic just to do KYC in your office. All processes can be done in minutes through their smartphone. As a result, customer satisfaction will increase.
3. Reducing Fraud
The KYC process manually is prone to fraud because the process takes longer time and has many loopholes that can be exploited. This can be reduced with eKYC since the verification is done in real time by matching your data at DUKCAPIL.
4. Cost-Effective
eKYC is completely digital, so you don’t need to provide your office, staff, paper, pen, ink, and so on. This way, you will save a lot of costs that can be allocated to other business needs.
5. Environmentally Friendly
eKYC is an eco-friendly technology. You don’t need to print hundreds or even thousands of sheets of paper for the customer verification process. All processes occur digitally, so you can help preserve the environment.
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