Identity verification for easier and compliant customer onboarding process

To complete the eKYC process, the verification process only takes a few minutes after you complete all the required data. This is because eKYC is completely digital and real-time, so it doesn’t take weeks like regular KYC.

Yes, because eKYC procedures are done to verify that the user matches the identity provided.

There are several reasons your eKYC was rejected or failed:

• There is a problem with your identity card photo, such as unclear writing, damaged parts, or blurred signature.
• The quality of the photo when checking the liveness that you upload is not clear; too dark, too far away, or covered by light reflections.
• Problems with your internet connection, so the verification process is constrained. This could cause the photos you uploaded didn’t upload properly.
• Checking identity and photos when liveness is proven not to be the same. That means there is a possibility of identity falsification.

Here are the benefits or functions of eKYC:

1. Fast and Practical Process

All eKYC processes run digitally or online, so all the data you enter will be transferred in real-time without any manual intervention. This can speed up the verification process compared to regular KYC which can take weeks.

2. Facilitate Customers

Your customers don’t have to leave their houses, through the heat or rain, or get stuck in traffic just to do KYC in your office. All processes can be done in minutes through their smartphone. As a result, customer satisfaction will increase.

3. Reducing Fraud

The KYC process manually is prone to fraud because the process takes longer time and has many loopholes that can be exploited. This can be reduced with eKYC since the verification is done in real time by matching your data at DUKCAPIL.

4. Cost-Effective

eKYC is completely digital, so you don’t need to provide your office, staff, paper, pen, ink, and so on. This way, you will save a lot of costs that can be allocated to other business needs.

5. Environmentally Friendly

eKYC is an eco-friendly technology. You don’t need to print hundreds or even thousands of sheets of paper for the customer verification process. All processes occur digitally, so you can help preserve the environment.